Qualitative research is an exploratory approach that is used to:
- Understand the attitudes & motivations of customers or other stakeholders to issues.
 - Inform on customers’ language & vocabulary
 - Provide input for the quantitative questionnaire
 
To establish thorough understanding of qualitative factors we use:-
- Focus Group Discussion, (FGDS)
 - In-depth Interview
 - Triads
 - Psychographics Observations
 - Ethnographic Observations